duit8 Platform Privacy Notice

This page describes what we collect when you use duit8 and how we keep that data protected. We take your privacy seriously—we collect only what we need to verify your account, process your deposits and withdrawals, prevent fraud, and improve your experience. We do not sell your information to advertisers, and we comply with Indonesian data-protection law wherever we operate.

When you sign up for duit8, you provide personal details (name, email, phone number, address), government-issued ID, and payment information. We use this data to confirm your identity, check your eligibility to use our platform, and settle your transactions safely. We also track your activity on duit8—the games you access, the time you spend, your win-and-loss history—so we can tailor your experience and detect suspicious patterns.

Our servers and processors sit across multiple jurisdictions. This means your data may travel outside Indonesia for processing. We encrypt this data in transit and at rest, and we bind all third-party processors to strict confidentiality agreements. If you have questions about your data or want to exercise your privacy rights, our support team can walk you through the process.

What We Collect and How We Use It

We collect your personal information in three categories. First, account data: your full legal name, date of birth, email address, mobile number, and residential address. We verify this during sign-up using document upload (national ID card or passport) and address proof (utility bill, bank statement). This verification is mandatory—we cannot activate your account until it's complete.

Second, financial data: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction history (amounts, dates, settlement status), and withdrawal requests. We share limited financial data with our payment partners to settle transfers and detect fraud. We never store your full payment credentials—payment processors handle that.

Third, behavioural data: which games you play (sportsbook markets like Liga 1, live dealer tables such as blackjack and baccarat, slot titles like Aviator, or esports competitions), how long you're active, session start and end times, and your account balance. We use this to personalize your experience, calculate your tier progression and cashback rate, and flag unusual activity that might indicate account takeover.

Data Sharing and Third Parties

We share your data only where necessary. Our payment processors (mobile banking, local payment, online payment, and the banks e-wallet, mobile banking, local payment, online payment) receive transaction data to process deposits and withdrawals. Our fraud-detection vendor analyzes your login patterns and transaction history to protect against unauthorized access. Our customer-support system stores your chat history so our team can assist you quickly across multiple sessions.

We do not share your data with marketing agencies, data brokers, or other online-entertainment operators. We may disclose your data if required by law or court order—for instance, if Indonesian financial regulators request information about suspicious activity on your account.

Cookies and Tracking

We use cookies to recognize you when you return to duit8, keep you logged in during your session, and remember your preferences (language, theme, notification settings). These are essential cookies—without them, you cannot access your account. We also use analytics cookies to measure which pages you visit, how long you stay, and whether you complete key actions like deposit or referral claims. These analytics help us improve duit8 for everyone.

You can disable non-essential cookies in your browser settings without affecting core functionality. However, this may limit your ability to see personalized content or use certain features.

Your Rights and Our Commitments

We respect your right to control your data. You can request a copy of all information we hold about you—submit this request through your account settings or contact our support team. We will provide it in a readable format within ten business days. You can also ask us to correct inaccurate information (for example, if your address has changed since sign-up) or, in certain cases, to delete your data.

Deletion requests are subject to legal constraints. We must retain your financial records for a minimum period (typically three to seven years) to comply with Indonesian financial-reporting laws. However, we can pseudonymize your personal data—so your account still exists in our system, but it's no longer linked to your name or contact details.

We at duit8 believe transparency about data builds trust—we explain exactly what we collect and why, so you can make an informed choice.

Jurisdiction and Data Location

Our service is available only in supported Indonesian jurisdictions. We verify your residential address during account sign-up; if you move outside a supported region (such as Jakarta, Surabaya, Bandung, Medan, or Semarang), we may restrict your account. Our data processing is governed by Indonesian law where it applies, and by the data-protection laws of any jurisdiction where our processors operate.

We review this privacy notice periodically and update it if our practices change. When we make significant updates, we'll notify you by email. Your continued use of duit8 after notice of changes implies acceptance of the new terms. If you disagree with any changes, you can contact our support team to discuss your concerns or request account closure.

Our support team can answer questions about this notice or your data. Reach out via email or your account message centre—we respond to privacy inquiries within three to five business days.